ICONMA, LLC
Dispatch Specialist ILocation:
LaCrosse, WI/ RemoteDuration:
12 months with possible contract to hireDescription:
Utilize systems to monitor workflow and load the work to qualified technicians.
Evaluate and reassign work to available technicians as needed.
Work to monitor and regulate work volumes.
Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
Ensure that service orders and repair tickets are processed accurately.
Acquires skills through a combination of formal training and considerable on-the- job experience.
May serve as lead and/or primary technical resource within department or work area.
High School, GED or equivalent education and relevant experience.
3
years of related experienceScope of the work/project is:
A Dispatch Specialist at client is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed.
You will provide updates and status information on the progress of work, jeopardy management work, and escalating as appropriate.
To deliver the best customer experience.
The size of the group this position will be supporting:
There is Dispatcher to Technician ratio of 60 to 1Dispatchers work within a team supporting multiple technicians in potentially multiple states.
Describe work environment / team culture:
Team members collaborate share knowledge and work together for the success of the business and customer.
Based on the job description what does a typical day look like:
- Log in to all systems, ensure technicians with schedules and working through their daily load- Answer calls and chats- Jeopardy manage workload- Manage exceptions- Contact technicians for job progressionTop 3-5 skills / technologies and qualifications required:
- Customer support experience- Adherence to schedule- Multitasker- Proficient in Microsoft suite applicationsIdeal Candidate background and how many years required:
- Would like at least one year customer support experienceWhat type of personality would fit in best with your team:
- Openness- Open to trying new things- Focused on tackling new challenges- Happy to think about abstract concepts- Thrives in a changing environment- Conscientiousness- Upbeat and positiveAbout the Company:
ICONMA, LLC.
Estimated Salary: $20 to $28 per hour based on qualifications.
LaCrosse, WI/ RemoteDuration:
12 months with possible contract to hireDescription:
Utilize systems to monitor workflow and load the work to qualified technicians.
Evaluate and reassign work to available technicians as needed.
Work to monitor and regulate work volumes.
Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
Ensure that service orders and repair tickets are processed accurately.
Acquires skills through a combination of formal training and considerable on-the- job experience.
May serve as lead and/or primary technical resource within department or work area.
High School, GED or equivalent education and relevant experience.
3
years of related experienceScope of the work/project is:
A Dispatch Specialist at client is responsible for monitoring workflow and load for technicians and for evaluating and reassigning work as needed.
You will provide updates and status information on the progress of work, jeopardy management work, and escalating as appropriate.
To deliver the best customer experience.
The size of the group this position will be supporting:
There is Dispatcher to Technician ratio of 60 to 1Dispatchers work within a team supporting multiple technicians in potentially multiple states.
Describe work environment / team culture:
Team members collaborate share knowledge and work together for the success of the business and customer.
Based on the job description what does a typical day look like:
- Log in to all systems, ensure technicians with schedules and working through their daily load- Answer calls and chats- Jeopardy manage workload- Manage exceptions- Contact technicians for job progressionTop 3-5 skills / technologies and qualifications required:
- Customer support experience- Adherence to schedule- Multitasker- Proficient in Microsoft suite applicationsIdeal Candidate background and how many years required:
- Would like at least one year customer support experienceWhat type of personality would fit in best with your team:
- Openness- Open to trying new things- Focused on tackling new challenges- Happy to think about abstract concepts- Thrives in a changing environment- Conscientiousness- Upbeat and positiveAbout the Company:
ICONMA, LLC.
Estimated Salary: $20 to $28 per hour based on qualifications.
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